FAQs

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FAQs

Frequently Asked Questions

To improve your customer experience, here are some questions and answers that may assist you. If you require further assistance on any matter, do contact us during working hours via :

Phone : +6 03 2298 8360
WhatsApp : +6 0111 233 7033
Email : citeazen@ttr.com.my

Our team is available daily from 10am – 6pm. We are closed on weekends and public holidays.

Tea Products

What certification do you have for your teas?

Phystosanitarity Certification is available for a fee for any wholesale loose leaf tea purchase. We source our teas internationally from established production facilites where quality assurance is a top priority. All tea blends are created at HACCP certified premises.

Is your tea Halal certified?

The available certification for our teas is as per the question above. Please view the ingredients of the tea you wish to purchase to decide if it is suitable for your consumption.

Our tea blends do not contain any alcohol, meat, fish, eggs or any of their derivatives.

These 2 products have halal certification :

  1. Japanese Matcha Green Tea
  2. Sugar Stick Bouquets

Ordering & Payment

What are your accepted payment methods?

The Tea Republic accepts Visa, MasterCard, PayPal and Malaysian bank transfers via ipay88.

All transactions are in RM Ringgit Malaysia | MYR Malaysian Ringgit.

Do I need an account to make a purchase?

To complete a purchase successfully, you can checkout as a guest anytime without having to login to your account.

What is the account for?

Having an account saves you time at checkout with filling in details as your billing details are saved. You can also collect points and redeem rewards like product discounts and free shipping with your orders.

 

Please view the general details of our data usage and collection here : PRIVACY POLICY

 

Order Delivery

Please view the general details of our delivery here :  SHIPPING

Is your Same Day Delivery | Scheduled Delivery service available 24/7?

No. This service is not available 24 hours-7 days a week.

  1. This service is available during office hours (10am – 6pm) on working days only. We are closed on weekends (Sat & Sun) and public holidays.
  2. This service is available only for addresses in the Klang Valley (Kuala Lumpur, Selangor & Putrajaya)
  3. Orders received after 2pm will be processed/delivered on the next working day.

Rewards

Redeem an Eco Bag
Receive a complimentary Eco Bag with your next order.
This reward is worth 100 Points, you need 100 Points more
Locked
RM 10 for you
Enjoy RM10 off your cart when you spend a minimum of RM50.
This reward is worth 500 Points, you need 500 Points more
Locked
Redeem a Gold Sakura Spoon
Receive a complimentary teaspoon with your next order.
This reward is worth 1000 Points, you need 1000 Points more
Locked
Redeem a Glass Tea Cup
Receive a glass tea cup set with your next order.
This reward is worth 2000 Points, you need 2000 Points more
Locked

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