Tea Products
What certification do you have for your teas?
At The Tea Republic, we prioritize quality and transparency. Here are the certifications that our teas hold:
Quality Certifications
- IFS Certificate
- EU Organic Certificate
- NOP Certificate
- Fairtrade Certificate
- Fair Trade Certificate USA
- Rainforest Alliance Certificate
- ClimatePartner Certificate
Additional Certification Information
- Phytosanitary Certification: Available for a fee with any wholesale loose leaf tea purchase.
- HACCP Certified: All our tea blends are created in HACCP-certified facilities.
- MESTI Certified: Final packaging is conducted at our MESTI-certified premises.
The Tea Republic is proudly MeSTI-certified and registered with the Ministry of Finance Malaysia (MOF) — giving you assurance of quality, safety, and professionalism in every tea product.
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Is your tea Halal certified?
- While we currently do not hold a Halal certification, our blends do not contain alcohol, meat, fish, eggs, or their derivatives.
- Products with Halal Certification:
For more details on the suitability of our teas, please refer to the ingredient list of each product.
Why Choose Us?
- International Sourcing: We source our teas from established production facilities where quality assurance is a top priority.
- Commitment to Safety and Quality: Our certifications reflect our dedication to providing safe and high-quality products.
If you have any questions about our certifications or products, feel free to reach out to us!
Ordering & Payment
What are your accepted payment methods?
The Tea Republic accepts Visa, MasterCard and Malaysian bank transfers via the ipay88 payment gateway.
All transactions are in RM Ringgit Malaysia | MYR Malaysian Ringgit.
My credit card payment is not going through. How do I proceed?
Our payment gateway ipay88 does not accept credit card transactions from some countries for security reasons.
Do email or WhatsApp us with your order details and we will send you a DuitNow/QR code for e-wallet payment as an alternative.
Do I need an account to make a purchase?
To complete a purchase successfully, you can checkout as a guest anytime without having to login to your account.
What is the account for?
Having an account saves you time at checkout with filling in details as your billing details are saved. You can also collect points and redeem rewards like product discounts and free shipping with your orders.
Please view the general details of our data usage and collection here : PRIVACY POLICY
Order Delivery
Please view the general details of our delivery here : SHIPPING
Is your Same Day Delivery | Scheduled Delivery service available 24/7?
No. This service is not available 24 hours-7 days a week.
- This service is available during office hours (11am – 5pm) on working days only. We are closed on weekends (Sat & Sun) and public holidays.
- This service is available only for addresses in the Klang Valley (Kuala Lumpur, Selangor & Putrajaya)
- Orders received after 2pm will be processed/delivered on the next working day.
- Do factor in at least 2 hours of processing time when placing an order as all our products are packed fresh for you upon receiving your order.
- You will receive an email containing the contact details of the dispatch rider and delivery time frame when your order is ready.
* Kindly note that we use a 3rd party service for delivery and deliveries may be delayed subject to unexpected traffic or severe weather conditions.
Can I collect the order myself? I don’t need any shipping services.
This is not possible at the moment for online orders. If you need your order urgently, do choose the scheduled / same day delivery service.
For shipping rates and details : https://ttr.com.my/contact-us/shipping/