The Tea Republic’s products are packaged and shipped from Kuala Lumpur, Malaysia. Our shipping costs are as follows:
All domestic orders over RM1000.00 are shipped for FREE. Otherwise, the following costs apply:
DOMESTIC ORDERS – MALAYSIA
West Malaysia :
|Same Day | Scheduled Delivery service**|
Available for KL, Selangor & Putrajaya only
|Price automatically calculated at checkout according to Shipping Address|
East Malaysia :
|Standard Delivery||from RM15.00|
**Same Day Delivery | Scheduled Delivery service
- This service is available during office hours (11am – 5pm) on working days only. We are closed on weekends (Sat & Sun) and public holidays.
- This service is available only for addresses in the Klang Valley (Kuala Lumpur, Selangor & Putrajaya)
- Orders received after 2pm will be processed/delivered on the next working day.
- Do factor in at least 2 hours of processing time when placing an order as all our products are packed fresh for you upon receiving your order.
- You will receive an email containing the contact details of the dispatch rider and delivery time frame when your order is ready.* Kindly note that we use a 3rd party service for delivery and deliveries may be delayed subject to unexpected traffic or severe weather conditions.
INTERNATIONAL ORDERS – SINGAPORE
|Express Courier Delivery (3-7 working days)||RM55.00 onwards *|
INTERNATIONAL ORDERS – ALL OTHER COUNTRIES
|Express Courier Delivery (5-10 working days)||RM220.00 onwards *|
* International shipping fee varies according to destination and quantity of items ordered.
i. If your shipping fee exceeds the actual shipping cost, the difference will be reimbursed as soon as the item has been shipped.
ii. If your shipping fee is less than the actual shipping cost, we will contact you with the top-up amount required to process your order.
The Tea Republic complies with Malaysian regulations; however, your country may have different requirements for importing our products. Kindly note that we cannot be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.
NEW ZEALAND : Orders must meet biosecurity requirements and may require an inspection by MPI. This inspection fee to be paid by sender or recipient (from NZD $70.00). Payment details to be provided by DHL courier service prior to delivery.
CHINA : Orders can only be shipped to personal residential addresses. Orders to commercial addresses will require extensive paperwork submissions from sender and recipient to be cleared by local customs.
FOR YOUR REFERENCE :
Currency Converter : RM Ringgit Malaysia / MYR Malaysian Ringgit to USD , EUR, GBP etc.
REFUNDS & EXCHANGES
Learn more here : Refund & Returns Policy