Shipping

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Shipping

The Tea Republic’s products are packaged and shipped from Kuala Lumpur, Malaysia. Our shipping costs are as follows:

All domestic orders over RM1000.00 are shipped for FREE. Otherwise, the following costs apply:

DOMESTIC ORDERS – MALAYSIA

West Malaysia  :

Standard Delivery

via Express Courier
 (3-5 working days)

RM10.00

 

Same Day | Scheduled Delivery service**

Available for KL, Selangor & Putrajaya only

add on RM15.00

 

East Malaysia :

Standard Delivery

via Express Courier  
(3-5 working days)

RM13.00

 

**Same Day Delivery | Scheduled Delivery service 

  1. This service is available during office hours (10am – 6pm) on working days only. We are closed on weekends (Sat & Sun) and public holidays.
  2. This service is available only for addresses in the Klang Valley (Kuala Lumpur, Selangor & Putrajaya)
  3. Orders received after 2pm will be processed/delivered on the next working day.
  4. The scheduled delivery fee is added on to the standard delivery fees.

 

INTERNATIONAL ORDERS – SINGAPORE

Express Courier Delivery  (3-7 working days) RM55.00 onwards *

 

INTERNATIONAL ORDERS – ALL OTHER COUNTRIES

Express Courier Delivery  (5-10 working days) RM90.00 onwards *


* International shipping fee varies according to destination and quantity of items ordered.  If your shipping fee exceeds the actual shipping cost, the difference will be reimbursed as soon as the item has been shipped.

The Tea Republic complies with Malaysian regulations; however, your country may have different requirements for importing our products. Kindly note that we cannot be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.

NEW ZEALAND : Orders must meet biosecurity requirements and may require an inspection by MPI. This inspection fee to be paid by sender or recipient (from NZD $70.00). Payment details to be provided by DHL courier service prior to delivery.

FOR YOUR REFERENCE :

Currency Converter : RM Ringgit Malaysia / MYR Malaysian Ringgit to USD , EUR, GBP etc.

 

REFUNDS & EXCHANGES :

At The Tea Republic, we strive to provide exceptional customer service and the perfect shopping experience with each and every order.

If, for any reason, you are not completely satisfied with your order, you may request for a refund with returning your purchase or exchange any items in new and unused condition with original packaging intact.

We will require you to return the products to us in its original condition and packaging within 30 days of purchase and we will give you a full refund or product exchange of the item’s cost excluding postage costs.

Comments (19)

  • Hi,

    Do you provide any self collection at KL Sentral office?

    Thank you

    Regards
    Grace

    Grace Chan
    • Dear Grace Chan,
      Do call and make an appointment in advance as the office does not accomodate walk-ins.
      You may place your order via our website and can self collect at our office.
      You can also purchase our products directly from our stockist: Koncent Malaysia.

      Thank you.

  • Hi, greetings.

    I have placed my order, order no 3385. kindly confirm about the shipping details. Tq

    Shantan Balakrishnan
    • Hi Shantan,
      We have sent you the shipping details.

  • Hi,
    If i order it for today is it possible for it to be delivered by 13th Dec 2019 afternoon?

    anitha
    • Hi Anitha,
      It is possible, but you can also purchase directly from our stockist Koncent. For location details visit : https://ttr.com.my/contact-us/

      TTR Crew
  • Is that have a retail shop, physical store or cafe in Malaysia area?

    Wenni
    • Hi Wennie,

      We have no physical store available at the moment.

      However, you can purchase some of our products at Koncent.
      https://ttr.com.my/contact-us/

      Thank you.

    • Hello, I have placed my order today. May I know can get it before 26th December 2020? Because my party will be held on 26th

      Perhaps can be clarified early , thanks

      Order number 4910

      Tan King Leong
      • Hi Wennie,

        Kindly check your email as we have sent you a reply to your enquiry.
        Thank you.

  • Hi,

    Is it possible for me to choose a specific delivery date (e.g. Saturday)? Would like to place an order for delivery on next Saturday (20th June).

    Shernice
    • Hi Shernice,

      For your information, the website order will only be processed during weekdays. We are closed on weekends and public holidays. Your order will be shipped out (within 3-5 working days).

  • Do you send to 400606 Thane, India

    • Hi Shamini,

      Yes, we ship our products worldwide.

  • Hi, can help to check the shipping Address for my purchase. I thought that I should include my address when I make the payment via Pay Pal.

    My order number is 5403.

    Kindly reply soonest possible. Thank you!

    Amy Chieng
    • Hi Amy,

      Kindly check your email as we have sent you a reply to your enquiry.
      Thank you.

  • Hi,

    I have placed my order, order no 5476. kindly confirm about the shipping details. Tq

    Sahida
    • Hi Sahida,

      Kindly check your email as we have sent you a reply to your enquiry.
      Thank you.

  • Dear valued customers,
    We are closing this comments section.
    For any enquiries, do contact our team directly : https://ttr.com.my/contact-us/
    We are ready to help.
    Thank you.
    -The Tea Republic team-

    TTR Crew

Comments are closed.

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