The Tea Republic’s products are packaged and shipped from Kuala Lumpur, Malaysia. Our shipping costs are as follows:
All domestic orders over RM1000.00 are shipped for FREE. Otherwise, the following costs apply:
DOMESTIC ORDERS – MALAYSIA
West Malaysia :
|Same Day | Scheduled Delivery service**
Available for KL, Selangor & Putrajaya only
|add on RM15.00|
East Malaysia :
**Same Day Delivery | Scheduled Delivery service
- This service is available during office hours (10am – 6pm) on working days only. We are closed on weekends (Sat & Sun) and public holidays.
- This service is available only for addresses in the Klang Valley (Kuala Lumpur, Selangor & Putrajaya)
- Orders received after 2pm will be processed/delivered on the next working day.
- The scheduled delivery fee is added on to the standard delivery fees.
INTERNATIONAL ORDERS – SINGAPORE
|Express Courier Delivery (3-7 working days)||RM55.00 onwards *|
INTERNATIONAL ORDERS – ALL OTHER COUNTRIES
|Express Courier Delivery (5-10 working days)||RM90.00 onwards *|
* International shipping fee varies according to destination and quantity of items ordered. If your shipping fee exceeds the actual shipping cost, the difference will be reimbursed as soon as the item has been shipped.
The Tea Republic complies with Malaysian regulations; however, your country may have different requirements for importing our products. Kindly note that we cannot be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.
NEW ZEALAND : Orders must meet biosecurity requirements and may require an inspection by MPI. This inspection fee to be paid by sender or recipient (from NZD $70.00). Payment details to be provided by DHL courier service prior to delivery.
FOR YOUR REFERENCE :
Currency Converter : RM Ringgit Malaysia / MYR Malaysian Ringgit to USD , EUR, GBP etc.
REFUNDS & EXCHANGES :
At The Tea Republic, we strive to provide exceptional customer service and the perfect shopping experience with each and every order.
If, for any reason, you are not completely satisfied with your order, you may request for a refund with returning your purchase or exchange any items in new and unused condition with original packaging intact.
We will require you to return the products to us in its original condition and packaging within 30 days of purchase and we will give you a full refund or product exchange of the item’s cost excluding postage costs.