The Tea Republic’s products are packaged and shipped from Kuala Lumpur, Malaysia. Our shipping costs are as follows:
All domestic orders over RM1000.00 are shipped for FREE. Otherwise, the following costs apply:
DOMESTIC ORDERS [MALAYSIA]
|Express via Pos Laju (3-5 working days)||RM10.00|
|Standard via Pos Malaysia (7-15 working days)||RM50.00|
INTERNATIONAL ORDERS – UNITED STATES only
|Express via DHL (12-15 working days)||RM95.00|
The Tea Republic complies with Malaysian regulations; however, your country may have different requirements for importing our products. Kindly note that we cannot be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.
FOR INTERNATIONAL EXPRESS SHIPPING :
Place your order and select “International” as your shipping option. Send us a note stating your request for Express Shipping. We will send you a seperate invoice with the additional charges after confirming the postage fee via DHL.
FOR YOUR REFERENCE :
Currency Converter : RM Ringgit Malaysia / MYR Malaysian Ringgit to USD , EUR, GBP etc.
PosDaftar Tracking: http://www.pos.com.my/
REFUNDS & EXCHANGES :
At The Tea Republic, we strive to provide exceptional customer service and the perfect shopping experience with each and every order.
If, for any reason, you are not completely satisfied with your order, you may request for a refund with returning your purchase or exchange any items in new and unused condition with original packaging intact.
We will require you to return the products to us in its original condition and packaging within 30 days of purchase and we will give you a full refund or product exchange of the item’s cost excluding postage costs.